Unable to update norton internet security

United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Answered by:. Archived Forums. Windows 7 Application Compatibility. Sign in to vote. Now, this week it's been unable to update it's key and has stopped working. I've been very happy with the beta version and would gladly buy a copy. Yes No. Sorry this didn't help. Thanks for your feedback. Please answer all of the following diagnostic questions by number in your very next reply no need to quote this post :.

Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer when you bought it? Doesn't matter if you never used or Activated it. Norton and McAfee applications are notorious for not upgrading or uninstalling cleanly. If a Step says to reboot, reboot. Right-click on the file you saved in Step 1 above and select Run as Administrator. Manually and repeatedly run Norton LiveUpdate until you get a "no more updates" prompt. Virus Protection Promise. The following terms and conditions apply: You must have an automatically renewing device security subscription with antivirus for the virus removal service.

If we are unable to remove the virus, your refund will be based on the actual price paid for the current term of your subscription. You can find the Control Panel in the Start menu, or by searching for "control panel". Open the program manager. If your Control Panel is in Category view, click the "Uninstall a program" link. This will open a window that lists all of your installed programs.

If you have a lot of programs installed or your computer is a bit older, the list might take a while to load. Find Norton Internet Security. Scroll through the list until your find Norton Internet Security. Click on it, and then click the Uninstall button at the top of the list. Follow the prompts to remove Norton Internet Security.

Remove other Norton products. There may be more than one Norton product installed on your computer. Look through the list for any more Norton or Symantec programs, and remove them using the Uninstall button.

Some programs you may come across include: Anti spam Antivirus Go Back. Password Manager. Reboot your computer. After removing the programs, reboot your computer to finish the uninstallation. If you encountered any errors during the uninstallation process, see the next section. Part 2. Download the removal tool. The Norton Removal tool is a program designed by Symantec to assist with removing Norton programs that don't uninstall correctly.

You should always attempt to uninstall the program the traditional way first. The Norton Removal Tool can be downloaded directly from the Symantec website. Search for "Norton removal tool" in Google and select the first result to be taken to the download page. Close any Norton windows.